Care With Joy

Heats up when connected to phone car charger

Newly purchased phone gets hot

Common cooling methods

Heats up after system upgrade

Phone heats up when playing games

Heats up while charging

Our products are hotter compared to other phones

What happens if the phone gets hot for a long time?

Heats up when the screen is off

Screen heats up

Phone heats up during video call

Heats up during simple online scenarios (such as text chat, web page browsing)

Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)

Phone heats up during using personal hotspot function

Heats up during system upgrade

Heats up when charging with screen off

The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects

Heat near the location of the rear camera

Phone heats up during live streaming

Phone heats up during game recording

Metal frame heats up

Heats up when watching videos and live streamings

Heats up when drivers and riders are using the order-taking apps

Heats up when charging with screen on

Product safety design consultation on heat generation

A pop-up window appears when the phone is hot

Heats up when the multiple Apps are open

Heats up when making calls

Phone heats up during shooting or recording videos

Heats up when using EasyShare or transfering phone data

App heats up when downloading and installing

Heats up when using Maps or Navigation

Heats up when using other third-party apps